Warranty Policy

Damaged Merchandise

In the event that you receive damaged merchandise after opening a shipment, please contact us through our contact form and we will assist you. Generally, replacement glass and any miscellaneous parts can often ship within a few business days in an effort to correct problems quickly and efficiently.

We ask that all shipments be inspected upon delivery and that any damage be reported to us immediately. Claims of damage after 10 days may be subject to a restocking fee. If the damaged merchandise requires a full replacement and cannot be rectified with sending replacement parts, we will issue a FED EX call tag to pick up the damaged item and will reship you a new one as soon as possible.

Please note that we either need to charge you for the replacement (which you'll be refunded for once we receive your return) or have the damaged goods in hand before we can ship out any replacements. We apologize in advance for any inconvenience this causes.

Any damaged merchandise needs to be returned to Fan Galleria and NOT back to the respective manufacturer. We cannot follow returns made to other locations and no credit will be issued in those situations.

Hunter Fan Company

CEILING FAN LIFETIME LIMITED WARRANTY

The Hunter Ceiling Fan Warranty applies to both new and factory-reconditioned Hunter Ceiling Fans.

The Hunter Fan Company makes the following limited warranty to the user or consumer purchaser of this Hunter ceiling fan:

If any part of your Hunter Ceiling fan motor fails during your lifetime due to a defect in material or workmanship we will provide a replacement part free of charge. If no replacement part can be provided for such Hunter Ceiling Fan motor, we will refund the actual purchase price of your fan.

If your Hunter Ceiling Fan motor fails at any time within one year after the date of sale to you due to a defect in material or workmanship, labor to repair the defect will be provided free of charge at our nearest service center or our Service Department in Memphis, Tennessee. You will be responsible for labor costs after this one-year period. The foregoing limited warranty applies only to the motor itself, and does not apply to electronic controls such as remote controls, remote control receivers or transmitters used in conjunction with the motor. These electronic control items are included in the one year limited warranty below. If any part of your Hunter Ceiling Fan other than the motor, glass globes, or light bulbs fails at any time with one year after the date of sale to you due to a defect in material or workmanship, we will repair or, at our option, replace the defective part free of charge for parts and labor performed at our nearest service center or at our Service Department in Memphis, Tennessee.

IF THE USER OR CONSUMER PURCHASER CEASES TO OWN THE FAN, THIS WARRANTY AND ANY IMPLIED WARRANTY WHICH THEN REMAINS IN EFFECT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE VOIDED. NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RESPECT TO THE GLASS GLOBES OR LIGHT BULBS OR THE FINISH ON ANY METAL PORTION OF THE FAN.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IN RESPECT TO ANY HUNTER FAN MOTOR OR OTHER FAN PART, IS EXPRESSLY LIMITED TO THE PERIOD OF THE EXPRESS WARRANTY SET FORTH ABOVE FOR SUCH MOTORS AND OTHER PARTS.

This warranty is voided if your Hunter Fan is not purchased and used in the USA.This warranty excludes and does not cover defects, malfunctions or failures of any Hunter Ceiling Fan which were caused by repairs by persons not authorized by us, use of parts or accessories not authorized by us, mishandling, improper installation, modifications, or damage to the Hunter Ceiling Fan while in your possession, or unreasonable use, including failure to provide reasonable and necessary maintenance.

To obtain servicing, contact the nearest Hunter authorized service center or the Hunter Fan Company Service Department, 2500 Frisco Avenue, Memphis, Tennessee 38114. Please contact us before shipping your fan to us. If we authorize you to ship it to us, you will be responsible for all insurance and freight or other transportation charges to our factory service center. We will return your Hunter Fan freight prepaid. Your ceiling fan should be properly packed to avoid damage in transit since we will not be responsible for any such damage. Proof of purchase is required when requesting warranty service. The purchaser must present sales receipt or other document that establishes proof of purchase.

IN NO EVENT SHALL HUNTER FAN COMPANY BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

BATH EXHAUST FANS LIMITED WARRANTY

Hunter Fan Company makes the following limited warranty to the original user or consumer purchaser of this Hunter bath exhaust fan:

If any part of your Hunter bath exhaust fan (except for glass fixtures and light bulbs) fails at any time within one year after the date of sale to you due to a defect in material or workmanship, we will repair or, at our option, replace the defective part free of charge for parts and labor performed at our nearest service center or at our Service Department in Memphis, Tennessee. After this one-year period, you will be responsible for all parts and labor costs for repairs on the bath exhaust fan except for motor repairs as provided below.

If your Hunter bath exhaust fan motor fails at any time within five years after the date of sale to you due to a defect in material or workmanship, labor and materials to repair the defect will be provided free of charge at our nearest service center or our Service Department in Memphis, Tennessee. If no replacement part can be provided, we will, at our option, either refund the actual purchase price of your bath exhaust fan or provide a replacement free of charge. After this five-year period, you will be responsible for all parts and labor costs for repairs on all parts of the bath exhaust fan.

IF THE ORIGINAL USER OR CONSUMER PURCHASER CEASES TO OWN THE FAN, THIS WARRANTY AND ANY IMPLIED WARRANTY WHICH THEN REMAINS IN EFFECT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE VOIDED. NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RESPECT OF GLASS FIXTURES OR LIGHT BULBS OR THE FINISH ON ANY METAL PORTION OF THE BATH EXHAUST FAN.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IN RESPECT TO ANY HUNTER FAN BATH EXHAUST FAN MOTOR OR OTHER FAN PART, IS EXPRESSLY LIMITED TO THE PERIOD OF THE EXPRESS WARRANTY SET FORTH ABOVE FOR SUCH MOTORS OR OTHER PARTS.

This warranty is voided if your Hunter bath exhaust fan is not purchased and installed in the U.S.A. This warranty excludes and does not cover defects, malfunctions or failures of any Hunter bath exhaust fan which were caused by repairs by persons not authorized by us, use of parts or accessories not authorized by us, mishandling, improper installation, modifications or damage to the Hunter bath exhaust fan while in your possession, or unreasonable use, including failure to provide reasonable and necessary maintenance.

To obtain servicing, contact the nearest Hunter authorized service center of the Hunter Fan Company Service Department, 2500 Frisco Avenue, Memphis, Tennessee 38114. Please contact us before shipping your bath exhaust fan to us. If we authorize you to ship it to us, you will be responsible for all insurance and freight or other transportation charges to our factory or service center. We will return your Hunter bath exhaust fan freight prepaid. Your Hunter bath exhaust fan should be properly packed to avoid damage in transit since we will not be responsible for any such damage. Proof of purchase is required when requesting warranty service. The purchaser must present the sales receipt or other document that establishes proof of purchase.

IN NO EVENT SHALL HUNTER FAN COMPANY BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY TO YOU.

THE WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.