Shipping & Delivery

For our customers in Alaska, Hawaii and Puerto Rico, we will also ship to you, but additional shipping charges will apply. Please email our customer service at sales@fangalleria.com with your address and we would be glad to offer you a quote. If you are placing an order over the weekend (when we do not keep customer service hours), you may place an order online and someone from our customer service dept. will contact you Monday with your shipping options.

If you are not agreeable to the shipping charges and delivery schedule at that time, you may cancel your order with no questions asked. Freight options to these locations can be costly and involve longer than normal lead times and need to be addressed on an individual basis. Thanks for understanding.

* We also do not ship to any P.O. Boxes, AP or FPO addresses. Any online order must include a street address that UPS can deliver to. Any returned shipment that was sent to a non deliverable address will be assesed a 15% restocking fee. Any freight charges incurred will not be refunded.

Processing:
All orders placed online are processed within 24 hours. You will be notified through email that your order has been processed within our system with tracking information.
Lead Times:
Base lead time is 2 business days to ship. On occasion, stock levels may be low and/or out of stock resulting in your order to become back ordered. We will make every effort to notify you immediately of any delay involving your order, however, there may be occasions where that information is not readily available. If you need a shipment delivered quickly or have any questions about stock levels, please email us at sales@fangalleria.com and we will be happy to assist you.

Damaged Merchandise
In the event that you receive damaged merchandise after opening a shipment, please contact us at sales@fangalleria.com and we will gladly assist you. Generally, replacement glass and any miscellaneous parts can often ship within a few business days in an effort to correct problems quickly and efficiently.

We ask that all shipments be inspected upon delivery and that any damage be reported to us immediately. Claims of damage after 10 days may be subject to a restocking fee. If the damaged merchandise requires a full replacement and cannot be rectified with sending replacement parts, we will issue a UPS call tag to pick up the damaged item and will reship you a new one as soon as possible.